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Pre-Order Policy

White Rose Hobbies Pre-Order Policy

If you cannot pay for the item upon receipt of the email that the item is available you will need to contract the store to make arrangements, we cannot hold un-paid items. If you need to cancel a Pre-Order please contact us to do so. Some manufactures have Pre-Order deadlines to guarantee product delivery. Please reference their websites for these dates, we have provided this information below. We still except orders after these dates, however you have a better chance if pre-ordering before these dates to receive the product. If you have any questions please contact us.

Some pre-orders will require a non-refundable down payment. (The amount of this deposit will vary by product, but is usually around 10%. This amount will be applied to the purchase when the item is available. In the event that the manufacture has any issues or does not deliver the product the amount will be refunded via a WRH Gift Card/Store Credit. When an item arrives that has a deposit on it payment on the balance must be paid within 48hrs upon receipt of notification email, or arrangements of payment must be made with us or the deposited amount will be forfeited.

To check out the manufactures order deadlines please use the following links:

Train Pre-Orders:

ScaleTrains - HO Scale

ScaleTrains - N Scale

Athearn RTR, Athearn Genesis, Roundhouse - All Scales

Rapido Trains