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Pre-Order Policy

White Rose Hobbies Pre-Order Policy

Looking to see your current pre-orders? Click Here

If you cannot pay for the item upon receipt of the email that the item is available, you will need to contract the store to make arrangements.  We cannot hold un-paid items. If you need to cancel a Pre-Order, please contact us to do so. Some manufacturers have Pre-Order deadlines to guarantee product delivery. Please reference their websites for these dates, we have provided this information below.  We still accept orders after these dates, however you have a better chance if pre-ordering before these dates to receive the product.  Reminder that pre-ordering a product does NOT guarantee that you will get the item.  If you have any questions please contact us.

Some pre-orders will require a non-refundable down payment. (The amount of this deposit will vary by product, but is usually around 10%). This amount will be applied to the purchase when the item is available. In the event that the manufacturer has any issues or does not deliver the product the amount will be refunded via a WRH Gift Card/Store Credit. When an item arrives that has a deposit on it, payment on the balance must be paid within 48 hours upon receipt of the notification email, or arrangements of payment must be made with us.  If this has not been done after 48 hours, the deposited amount will be forfeited.

To check out the manufacturer's order deadlines, please use the following links:

Train Pre-Order ETA and Deadlines:

ScaleTrains - HO Scale

ScaleTrains - N Scale

Athearn RTR, Athearn Genesis, Roundhouse - All Scales

Rapido Trains

Bowser Trains

Broadway Limited

Class One Model Works

 Lionel Trains