White Rose Hobbies Pre-Order Policy
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If you cannot pay for the item upon receipt of the email that the item is available, you will need to contract the store to make arrangements. We cannot hold un-paid items. If you need to cancel a Pre-Order, please contact us to do so. Some manufacturers have Pre-Order deadlines to guarantee product delivery. Please reference their websites for these dates, we have provided this information below. We still accept orders after these dates, however you have a better chance if pre-ordering before these dates to receive the product. Reminder that pre-ordering a product does NOT guarantee that you will get the item. If you have any questions please contact us. Also there is a very high possibility that the expected release date will change or be delayed. We have no control over this so please reference the manufacturer's websites to monitor these changes. We do not always have time to go back and change these dates but will do so when possible.
Some pre-orders will require a non-refundable down payment. (The amount of this deposit will vary by product, but is usually around 10%). This amount will be applied to the purchase when the item is available. In the event that the manufacturer has any issues or does not deliver the product the amount will be refunded via a WRH Gift Card/Store Credit. When an item arrives that has a deposit on it, payment on the balance must be paid within 48 hours upon receipt of the notification email, or arrangements of payment must be made with us. If this has not been done after 48 hours, the deposited amount will be forfeited.
To check out the manufacturer's order deadlines, please use the following links: